Your right to take water under a water entitlement carries with it a responsibility to meet particular obligations and conditions, which include using an approved meter.
You have an obligation to ensure that your meter is operational and report any faults.
Taking water through a faulty meter is an offence under the Water Act 2000.
Water meters are considered faulty if they:
You must confirm that your meter is not faulty each time you submit a meter reading.
If you become aware of a fault, you must tell us within 3 business days. Please contact your local business centre.
If we find that your meter is faulty (for example during a field inspection), we will give you a notice directing you to repair or replace your meter.
We recognise that meters can fail unexpectedly, so you can continue to take water through your meter for up to 60 business days after it has been identified as faulty. During this time, you must record your water take using the Water use assessment report form (PDF, 1.7MB).
It is important to keep accurate records of the water taken, so that you can demonstrate that you are meeting your water entitlement responsibilities.
If you become aware that your meter is faulty, or if you are notified that your meter is faulty, you must take the following actions within 60 business days:
Requests for an extension to this time will be considered on a case-by-case basis.